Last Updated: 20 August 2026
Big West Lawn Mowing (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you provide to us.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit https://bigwestlawnmowing.com.au/, contact us, request a quote, make a booking or use our lawn mowing and property maintenance services.
We aim to handle personal information responsibly and in accordance with applicable Australian privacy laws.
1. Information We Collect
We may collect personal information that is reasonably necessary for us to provide our services and operate our business.
This may include:
- Your name
- Phone number
- Email address
- Residential, commercial or service property address
- Details about the lawn, property or work you require
- Information submitted through website enquiry or quote forms
- Photos or other information you provide to help us assess a property or prepare a quote
- Booking and service history
- Billing and payment-related information
- Communications you have with us by phone, email, SMS, website forms or other channels
- Feedback, testimonials or reviews you provide
- Website usage and technical information such as IP address, browser type, device type and pages visited
You can choose not to provide certain information; however, this may prevent us from providing an accurate quote, booking a service or responding effectively to your enquiry.
2. How We Collect Personal Information
We may collect personal information when you:
- Submit an enquiry or quote request through our website
- Contact us by telephone or email
- Request or book a lawn mowing or related service
- Communicate with us regarding an existing service
- Provide information or photographs relating to your property
- Interact with our advertising or social media pages
- Leave a review or provide feedback
- Visit or interact with our website
We may also receive information from third parties where appropriate, including referral partners, property managers, real estate agents or online advertising and enquiry platforms.
3. How We Use Your Information
We may use your personal information to:
- Respond to enquiries
- Prepare and provide quotes
- Schedule lawn mowing and related services
- Identify and access the property where services are required
- Communicate about appointments, changes or service requirements
- Provide and manage our services
- Process payments and maintain business records
- Issue invoices, receipts or other service documentation
- Provide customer support
- Follow up after services have been completed
- Improve our website, services and customer experience
- Analyse website traffic and advertising performance
- Send relevant service information or promotional communications where permitted
- Prevent misuse, fraud or security issues
- Meet legal, regulatory, insurance and accounting requirements
We will generally only use personal information for the purpose for which it was collected or for a related purpose where reasonably expected or otherwise permitted by law.
4. Property Information and Photographs
When requesting a quote, you may provide information about your property, including its address, lawn size, access requirements, grass condition or photographs of the property.
We use this information to assess the work required, prepare quotations, determine suitable equipment and provide the requested service.
We will not intentionally publish identifiable photographs of your property for promotional or marketing purposes without appropriate permission.
5. Website Cookies and Analytics
Our website may use cookies and similar technologies to improve website functionality, understand how visitors use the website and measure the effectiveness of our marketing.
These technologies may collect information such as:
- IP address
- Device and browser information
- Pages viewed
- Time spent on the website
- Referring website
- General location information
- Interactions with website forms, buttons or advertisements
We may use third-party analytics and advertising services, such as Google or Meta services, which may also use cookies or similar technologies.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Sharing Your Personal Information
We do not sell or rent your personal information.
We may disclose personal information to third parties where reasonably necessary to operate our business or provide our services, including:
- Employees and authorised contractors
- Lawn mowing or property maintenance service providers working on our behalf
- Website hosting and IT service providers
- Customer relationship management and booking systems
- Email and SMS communication providers
- Payment processing providers
- Accounting and bookkeeping providers
- Marketing and analytics service providers
- Insurers and professional advisers
- Government agencies, regulators or law enforcement where required by law
Third-party providers are only given information reasonably necessary for them to perform the services they provide.
7. Overseas Service Providers
Some technology, hosting, analytics, communication or cloud service providers we use may store or process information outside Australia.
Where applicable, we take reasonable steps to use reputable service providers and protect personal information in accordance with applicable privacy requirements.
8. Direct Marketing
From time to time, we may contact existing or prospective customers with information about our services, seasonal lawn maintenance, special offers or other relevant updates where permitted by law.
You can opt out of marketing communications at any time by:
- Using the unsubscribe option provided in the communication; or
- Contacting us at contact@bigwestlawnmowing.com.au
You may still receive necessary service-related communications regarding quotes, bookings, invoices or work already requested.
9. How We Protect Your Information
We take reasonable administrative, technical and practical measures to protect personal information against:
- Unauthorised access
- Misuse
- Interference
- Loss
- Modification
- Unauthorised disclosure
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
10. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining customer and financial records, resolving disputes and meeting legal or regulatory requirements.
When personal information is no longer reasonably required, we may securely delete, destroy or de-identify it where appropriate.
11. Accessing or Correcting Your Information
You may contact us if you would like to:
- Request access to personal information we hold about you
- Correct inaccurate or outdated personal information
- Update your contact details
- Ask questions about how your information is being used
We may need to verify your identity before providing access to or making changes to personal information.
Requests can be sent to:
Email: contact@bigwestlawnmowing.com.au
Phone: 1300 502 806
12. Privacy Complaints
If you have a concern or complaint about how we have handled your personal information, please contact us.
Please provide enough information for us to understand and investigate your concern. We will aim to respond within a reasonable timeframe and work with you to resolve the matter.
You may also have the right to contact the relevant Australian privacy regulator if your complaint cannot be resolved directly with us.
13. Third-Party Websites
Our website may contain links to third-party websites, social media platforms or other online services.
We are not responsible for the privacy practices, security or content of third-party websites. We recommend reviewing the privacy policy of any external website before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, technology, services or legal obligations.
The latest version will be published on our website with the updated date shown at the top of this page.
15. Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or how we handle your personal information, please contact:
Big West Lawn Mowing
Website: https://bigwestlawnmowing.com.au/
Email: contact@bigwestlawnmowing.com.au
Phone: 1300 502 806